A fabulous experience at T5 on Wednesday. I stepped off the train at 12.47, went past Check-In, through Security (heightened following the Christmas Day near disaster) and found a seat in my favourite T5 restaurant (Giraffe) by 12.54.
There must be lots of hard work behind the scenes at BAA, BA, Immigration that mean they can do everything they need to do and still allow us through in just 7 minutes. Far better than my expectations. (if only they sorted out the escalator/elevator signage!) BAA score 9/10 on the 'i-am' Experience Ladder.
