The word “Cancelled” never appears on the flight information boards in T5 apparently - is this part of a charm offensive? But flights WERE cancelled on Wednesday - all of the European-bound flights after 4pm in fact. Immediately the system went into meltdown: no Public Address system, no clear information, a queue to exit the terminal back to landside. There is a business opportunity here for an “Emergency Travel Agency” to sort out alternatives. There WAS an alternative travel plan for me - from Stansted, which we had to find ourselves with help from the 'i-am' office and CJL our travel agent. 1/10 for BAA on the 'i-am' Experience Ladder for letting chaos rule.
