We design great customer experiences. We are experts in branding, interior design and alternative marketing.
'i-am' associates is a design-led branding agency. We create complete customer experiences through graphic design and interior design. We'll help you delight your customers, consequently creating advocates ofyour brand and boosting business performance.
'i-am' associates believes that the customer experience is the core of business success. What does this mean? It means happy customers will tell their friends about you and keep coming back. 'i-am' associates will foster this experience by creating a brand identitythat resonates with your future and existing clientele. We will help you ensure the customer experience is unique and powerful with a steadfast brand strategyand thoughtfully devised interior design. We will help you inspire your people by coming up with a brand culture that reinforces the brand identity and customer experience.
Your brand won't leave much of an impression without a carefully considered plan behind it. 'i-am's six stage approach to brand positioning has helped many companies - both new and established - devise strong brand strategies that include brand identity, brand expression, and brand application. Take this careful consideration and bash it together with the perfect colour, lustre, and messaging and you will be ready to overcome any challenge your market throws at you.
In today's turbo-competitive business environment, it's not difficult to get lost among the masses. This is why it's crucial to pinpoint your company's distinctiveness, creating a solid brand identity that will leave an enduring imprint on those who come across it. We help our clients refine what makes them special in order to fashion a clever and cohesive brand identity.
Your frontline employees have got to be brand stalwarts that seamlessly bridge the gap between the business and its customers. They've got to understand the brand and its aims, encompass a desire to perform, and provide the skills and tools that translate to your company's success. 'i-am' can help establish your own 'people process' developing a culture that cultivates a happy and inspired team of brand ambassadors in your employees bringing with them contented returning customers.
Adding to stunning brand identity, smart brand strategy and helping our clients develop flag flying personnel; 'i-am' creates attractive business environments that are comfortable and conducive to sales. This physical environment must provide the platform upon which the elements of brand identity, product innovation, visual merchandising, and employee engagement come together. Our commercial interior design team will concoct the perfect physical space for your staff to serve and please the customer.
'i-am' has worked with retail businesses across the fashion, technology, and financial services sectors. With two international design studios packed to the brim with brand consultants, graphics designers and interior designers, 'i-am' is equipped to deliver complete brand experiences that keep customers returning.
For over ten years, 'i-am' has worked as brand consultants and international design consultants for some of the top names in financial services. Using our full catalogue expertise, we have designed customer experiences, brand identities, product communications and worked on employee engagement strategies. We have counted Barclays, New India Bank and The Cooperative Bank as our customers among many others.
Moving, buying and selling homes can be a taxing process. 'i-am' offers estate agency interior design that is favourable to the customer and employee. Through creating inspiring estate agency branding and interior design, we are helping foster a new generation of estate agents who focus on great customer service and a better customer experience for both buyers and vendors.
We create memorable food experiences for restaurants big and small all the way from brand positioning and restaurant brand interior design through to complete restaurant customer experience. Our food and drink customers have won awards and seen 100% sales uplift. We have worked with Prêt a Manger, ITSU, Chilango, and Costa Coffee among many others.
Whether it's easing the customer experience at the Post Office, creating an enjoyable encounter for visitors of the Tower of London or promoting trust between customer and pharmacist at Lloyd's Pharmacy, 'i-am' has worked through and succeeded in a variety of retail shop design challenges. Through store design, employee engagement, interior design, brand strategy, brand identity, brand design, and brand naming, 'i-am' has helped its retail store design partners see a great and constant uplift in business.
Technology retailer shops are now one of the key stops on a shopper's day out with the consumer electronics industry being over £19 billion. We have worked with the leading British brands in this sector including Carphone Warehouse and Comet as well as international companies such as Bimek in Turkey on improving customer experience, branding, and brand communications.
We put business needs and the customer's view at the heart of everything we do. With international design studios in Istanbul and London, packed with creative minds and business-driven consultants, we are well-equipped to take on any brief. We have worked as brand consultants and interior designers with companies in India, UK, Turkey, Iran, and South Africa among others; they share a common view with us here - that it is the customer experience that makes all the difference.
We create strong, effective brand identities, compelling physical environments, and digital experiences. We work together with our clients to create, design, and deliver a great customer experience.
We are 'i-am'.