We have worked as brand consultants and international design consultants to the world of Financial Services for over a decade. We have worked within the industry on every aspect of the customer experience as a bank consultancy.
Our projects cover the full customer experience spectrum and more; bank brand design, branch bank design, brand communications, product communications and employee engagement. In all cases our work considers the full cross-channel customer journey that ahs become the reality within retail banking.
From Brand Strategy and Brand Design to Interior design and banking products
'i-am' have created new customer experiences throughout the Financial Services sector with innovative and fresh new thinking for the largest financial institutions globally. Our work includes branch design, interior design, brand naming, brand strategy, brand identity, brand design and employee engagement.
Innovative Bank Design and Customer Experiences
Our brand consultants give advice on their brand strategy and brand positioning, our graphic designers help with logo design, visual identity design and brand application while our interior design team make the customer experience come to life.
We work with many leading names in International Financial Services…
Garanti Bank of Turkey is one of Europe's most influential banking groups. Garanti commission 'i-am' to create a new branch experience that was fresh, dynamic and innovative taking learning from the very best of retail design.
The New Co-operative Bank of India wanted to keep the strongest elements of its history and its values and yet create an experience that would be more relevant to today's Mumbai-based personal and business banking customer.
Abbey (now part of Spain's Santander) previously commissioned us to create a completely new and innovative customer experience within the industry. We answered with a new brand identity, visual expression and Interior design that incorporated Costa Coffee into the branches. We worked with Abbey to roll this design out nationally as well as working together on their everything from their card designs to product selling literature.
Other Clients have included Barclays, The Co-operative Bank in the UK, Isbank of Turkey, GE Money and BAWAG across Eastern Europe, Bank of Ireland, First National Bank in South Africa and most recently Eurobank of Greece