From Brand Strategy and Brand Design to Interior Design and the full Customer Experience
'i-am' have created new customer experiences throughout the retail sector. Whether working with post offices or airports, pharmacists or grocers, fashion or museums and visitor attractions the elements that make up a good customer experience remain remarkably constant. Our work includes store design, interior design, brand naming, brand strategy, brand identity, brand design and employee engagement.
Innovative Retail Store Design and Customer Experiences
Our brand consultants give advice on their brand strategy and brand positioning, our graphic designers help with logo design, visual identity design and brand application while our interior design team and People and Culture team make the customer experience come to life.
Seeking medical advice can be a challenging and sometimes bewildering process. We have worked for Lloyds Pharmacy on improving their experience, store design, brand communications and sales process to help steal a march on rivals and build their position as the "local health authority".
For the Dublin Airport Authority, BAA and Nuance we have worked as international design consultants and brand consultants to advise across the whole experience from the physical retail design, brand positioning and naming, through to every stage of the customer journey. Our work considers the full cross-channel customer journey that has become the reality within all areas of retail.
The UK Post Office commissioned 'i-am' create a new brand identity and to improve the customer experience. The project developed into the removal of the standing queue which jhas been a significant problem for many years in UK retail. While AnPost of Ireland looked to 'i-am' to improve the customer experience and in-store brand communications.
In the world of heritage and visitor attractions 'i-am' have advised The National Trust, the Tower of London, Kensington Palace and The Royal Albert Memorial Museum on brand positioning.